Contact information

Last updated: August 2, 2026

Our customer support team is available to assist with questions regarding products, orders, payments, shipping, tracking, returns, refunds and store policies.

Order Assistance

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of your question or request

For damaged, defective or incorrect items, please also include clear photographs of the product, packaging and shipping label where relevant.

Customer Support Availability

Our customer support team operates from Monday to Friday.

We do not provide customer support on Saturdays or Sundays. Messages received during the weekend will remain in our support queue and will be reviewed from the next business day.

Public holidays may also affect response times.

We aim to respond to all enquiries as soon as reasonably possible during our normal support days. Sending multiple messages regarding the same request may delay the review process.

Company Information

Returns

Our registered office is not automatically an authorised return address.

Do not send products or parcels to our registered office without receiving prior written return instructions from our customer support team.

To request a return, contact us at:

contact@auvellorcontact.shop

We will provide the appropriate return instructions and authorised return address. Returns sent without prior authorisation may experience delays in processing.

Legal and Privacy Requests

Questions concerning privacy, personal information, legal notices, intellectual property or our store policies may be sent to:

contact@auvellorcontact.shop

Please clearly state the nature of your request in the email subject line.

Complaints

To submit a complaint regarding an order, product, delivery, return or refund, contact us at:

contact@auvellorcontact.shop

Please include your full name, order number and a clear description of the issue.

Complaints received on Saturdays, Sundays or public holidays will be reviewed from the next business day.